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Purchase Terms & Conditions

These Purchase Terms & Conditions govern direct purchases from Compress DME, LLC, doing business as Compress, Compress Vascular, and/or Compress Athlete Recovery (“Compress”). By placing an order, submitting payment, or accepting delivery, the purchaser agrees to these terms.

1. Purchase Price and Payment

The applicable purchase price is the price displayed at checkout or otherwise confirmed by Compress in writing at the time of purchase.

Applicable taxes, expedited shipping, optional accessories, financing charges, and other separately identified fees are additional unless expressly included by Compress.

Payment must be received or approved through an authorized financing program before equipment ships.

2. Prescription Requirement

Where required, a valid prescription or other appropriate healthcare-provider authorization must be received before Compress completes the order.

Compress does not diagnose medical conditions or determine whether therapy is medically appropriate for a particular patient. The purchaser remains responsible for obtaining appropriate medical evaluation and following the recommendations of their healthcare providers.

3. Try Before You Buy Rental Credit

Customers participating in an eligible Compress rental program may qualify to apply a portion of eligible rental payments toward a subsequent system purchase.

The following conditions apply:

  • The applicable minimum rental commitment must first be satisfied.

  • The purchase must be completed within six months of the original rental start date.

  • Compress will credit 50% of eligible base rental payments actually paid and retained by Compress during the first six rental months toward the purchase price.

  • Only base monthly equipment rental payments qualify for the credit.

The following do not qualify for credit:

  • compression sleeves;

  • shipping;

  • taxes;

  • expedited freight;

  • late or failed-payment charges;

  • damage or replacement charges;

  • accessories;

  • financing charges; or

  • other non-rental amounts.

The rental credit:

  • has no cash value;

  • is non-refundable;

  • is non-transferable;

  • may be used only once; and

  • may not be combined with other discounts, promotions, credits, or negotiated pricing unless Compress expressly approves otherwise in writing.

The purchase price used for conversion is the then-current purchase price at the time the conversion is completed.

Any unused rental credit automatically expires at the end of the six-month conversion period.

4. Rental-to-Purchase Conversion

A rental does not automatically convert into ownership.

Ownership transfers only after:

  1. the purchaser affirmatively elects to purchase;

  2. Compress confirms the applicable purchase price and eligible rental credit;

  3. all outstanding rental obligations have been satisfied; and

  4. Compress receives the remaining purchase balance or approved financing.

Rental payments are not installment payments toward ownership except for the specific credit described in Section 3.

5. Purchase Return Period

Direct system purchases may be returned within 30 calendar days of confirmed delivery, subject to these terms.

Before returning a system, the purchaser must contact Compress and follow the return instructions provided. Unauthorized returns may be refused.

To qualify for a refund, all required reusable equipment and components must be returned:

  • in reasonably clean condition;

  • without damage beyond ordinary evaluation or use;

  • with all required accessories, cables, tubing, manuals, and reusable components; and

  • in accordance with Compress return instructions.

6. Non-Returnable Personal-Use Items

Compression sleeves and other personal-use or hygienic items that have been opened, fitted, worn, or used are non-returnable and non-refundable, except where required by law.

Compress may deduct the then-current replacement or retail value of any non-returnable personal-use items from an otherwise eligible refund.

7. Refund Adjustments

Compress may deduct from any refund:

  • missing-component replacement costs;

  • repair costs for damage beyond ordinary evaluation;

  • the value of non-returnable personal-use items;

  • unpaid charges;

  • expedited shipping charges;

  • return shipping costs paid by Compress on the purchaser’s behalf; and

  • other amounts properly due under the transaction.

Refund eligibility and the final refund amount are determined after Compress receives and inspects the returned equipment.

Approved refunds will be issued to the original payment method or applicable financing source, subject to payment-processor or lender requirements.

8. Shipping

Standard outbound shipping may be included when expressly stated by Compress at checkout or in the applicable order confirmation.

The purchaser is responsible for:

  • expedited or upgraded shipping;

  • return shipping;

  • additional carrier services requested by the purchaser; and

  • costs resulting from incorrect addresses or failed deliveries attributable to the purchaser.

Risk of loss during a customer-initiated return remains with the purchaser until Compress receives the returned equipment.

9. Ownership and Care

Ownership of purchased equipment transfers only after full payment is received, subject to any rights held by an authorized financing provider.

The purchaser agrees to use the equipment only in accordance with its instructions and intended purpose.

Compress is not responsible for damage resulting from misuse, unauthorized modification, improper storage, neglect, use contrary to instructions, or unauthorized servicing.

10. Manufacturer Warranty

Purchased equipment is subject to the applicable manufacturer warranty.

Warranty coverage does not extend to normal wear, misuse, accidental damage, unauthorized repair, or other exclusions stated by the manufacturer.

Compress may assist with warranty coordination but does not expand or replace the manufacturer’s warranty unless expressly agreed in writing.

11. Cash-Pay Transaction

Compress operates this program on a cash-pay basis. Payment obligations are not contingent upon reimbursement from Medicare, Medicaid, private insurance, or any other third party.

The purchaser remains responsible for all amounts due regardless of insurance eligibility, coverage, reimbursement, or denial.

12. Financing

Any financing is subject to the separate terms, approval requirements, fees, interest rates, and agreements of the applicable financing provider.

Compress does not guarantee financing approval.

13. Limitation of Liability

To the maximum extent permitted by law, Compress will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the purchase, possession, use, inability to use, or return of the equipment.

Nothing in these terms limits rights or liabilities that cannot lawfully be waived.

14. Governing Law

These terms are governed by the laws of the State of California.

To the extent legally permitted, legal proceedings arising from the purchase transaction will be brought in the appropriate state or federal court located in San Diego County, California.

15. Entire Agreement; Written Exceptions

These terms, together with the applicable order confirmation and any financing agreement, govern the purchase transaction.

No sales representative, employee, contractor, or other person may orally modify these terms or promise a different refund, credit, warranty, pricing, or payment arrangement.

Any exception must be expressly approved by Compress in writing.

Try Before You Buy Checkout Disclosure

Try Before You Buy: After satisfying the applicable minimum rental commitment, customers who purchase within six months of their original rental start date may receive a credit equal to 50% of eligible base rental payments made during the first six rental months. The credit has no cash value and excludes sleeves, shipping, taxes, fees, damage charges, accessories, financing charges, and other non-rental amounts.

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