Rental Terms & Conditions

These Rental Terms & Conditions govern equipment rented from Compress DME, LLC, doing business as Compress, Compress Vascular, and/or Compress Athlete Recovery (“Compress”). By placing a rental order, authorizing payment, accepting delivery, retaining possession of rental equipment, or using rental equipment, the customer agrees to these terms.

1. Minimum Rental Commitment

The Compress rental program requires the customer to complete the minimum rental commitment disclosed at checkout, in the applicable order confirmation, or in any separately provided rental documentation.

Once rental equipment has shipped, the minimum rental commitment is non-cancellable and non-refundable, except where required by law or expressly approved by Compress in writing.

Early return of the equipment does not eliminate or reduce the remaining minimum rental obligation.

2. Prescription and Clinical Responsibility

Where required by applicable law, product labeling, manufacturer requirements, order documentation, or Compress policy, rental, shipment, possession, or use of certain Compress systems may require an appropriate prescription, healthcare-provider order, or other provider authorization.

Compress may require prescription documentation, provider authorization, or confirmation of clinical appropriateness before shipping rental equipment or allowing continued rental use.

Compress does not diagnose medical conditions, prescribe treatment, provide medical advice, or replace the customer’s healthcare provider.

The customer is responsible for obtaining any required medical evaluation, prescription, provider order, or provider authorization and for using the equipment only as directed by the prescribing or authorizing provider and applicable product instructions.

Provider evaluation does not guarantee that a prescription, order, or authorization will be issued.

If a prescription, provider order, or provider authorization is required and is not obtained, Compress may delay, suspend, cancel, or decline the rental transaction, subject to applicable law and any written terms provided at checkout or in the order confirmation.

3. Month-to-Month Continuation

After the minimum rental commitment is satisfied, the rental automatically continues on a month-to-month basis at the then-current rental rate until properly cancelled and the reusable rental equipment is physically returned to and accepted by Compress.

Submitting a cancellation request by itself does not stop rental charges.

Rental charges continue until Compress has received the equipment and verified the return in accordance with these terms.

Monthly rental charges are non-refundable and non-prorated once incurred. If equipment is received after a new billing period begins, the charge for that billing period remains due.

4. Automatic Payment Authorization

The customer authorizes Compress and its payment processors to charge the payment method on file for:

recurring rental payments;
shipping and return-label charges;
sleeves and accessories;
applicable taxes;
damage, loss, or replacement charges;
failed-payment or other authorized charges; and
other amounts properly due under the rental agreement.

This authorization remains effective until all Compress property has been returned and all outstanding balances have been satisfied.

5. Cancellation Procedure

To cancel after satisfying the applicable minimum commitment, the customer must contact Compress and request return instructions.

Cancellation is not complete until:

Compress receives the reusable rental equipment;
all required reusable components have been returned;
Compress completes a reasonable inspection; and
all outstanding charges have been paid.

Equipment returned without authorization or to an incorrect address may not be treated as returned until it is received at the location designated by Compress.

6. Return Shipping

Unless Compress expressly states otherwise in writing, the customer is responsible for all rental shipping charges, including:

initial outbound shipping;
return shipping;
expedited or upgraded shipping;
carrier surcharges; and
costs caused by an incorrect address, refused shipment, or failed delivery attributable to the customer.

If Compress provides a prepaid return label, the cost of that label may be charged to the customer’s payment method.

Risk of loss during return shipment remains with the customer until the equipment is received by Compress.

7. Compression Sleeves and Personal-Use Items

Compression sleeves and other personal-use or hygienic items are separately supplied for the individual customer.

Once shipped, opened, fitted, worn, or used, such items are non-returnable and non-refundable, except where required by law or expressly approved by Compress in writing.

Returning the reusable rental system does not entitle the customer to a refund or credit for sleeves or other personal-use items.

8. Ownership of Rental Equipment

All reusable rental equipment remains the sole and exclusive property of Compress unless a separate purchase transaction is completed.

Rental payments do not create an ownership interest, equity, purchase right, or installment-sale arrangement except for any expressly stated rental-to-purchase credit program.

The customer may not:

sell;
transfer;
pledge;
sublease;
lend;
alter;
open;
repair; or
dispose of

Compress rental equipment without prior written authorization.

9. Care, Loss, and Damage

The customer is responsible for the equipment from delivery until confirmed receipt by Compress.

The customer must use and store the equipment in accordance with provided instructions and take reasonable precautions against loss, theft, misuse, contamination, and damage.

The customer is financially responsible for:

lost or stolen equipment;
missing components;
unauthorized modifications or repairs;
damage beyond ordinary wear; and
equipment rendered unusable through misuse or neglect.

Compress may charge the customer the reasonable repair cost or then-current replacement cost of affected equipment or components.

10. Failure to Return Equipment

If equipment is not timely returned following cancellation, payment default, termination of the rental, or a request by Compress for its return, Compress may, to the extent permitted by law:

continue assessing rental charges;
charge the replacement cost of unreturned property;
suspend support or service;
pursue collection or recovery; and
recover reasonable collection, enforcement, or recovery costs.

Charging replacement value does not waive amounts already due unless Compress expressly confirms otherwise in writing.

11. Rental-to-Purchase / Try Before You Buy

Participation in the rental program does not automatically create a right to purchase or convert the rental into ownership.

Customers who satisfy the applicable eligibility requirements may qualify for Compress’s Try Before You Buy program under the then-current Try Before You Buy Policy, Purchase Terms & Conditions, and any applicable order documentation.

Under the current program, a qualifying customer who completes a purchase within the applicable conversion period may receive a credit equal to 50% of eligible base rental payments made and retained by Compress during the first six rental months.

The rental credit:

applies only to eligible base rental payments;
has no cash value;
is non-refundable and non-transferable;
excludes sleeves, shipping, taxes, fees, accessories, financing charges, damage charges, and other non-rental amounts; and
expires if the qualifying purchase is not completed within the applicable conversion period.

The applicable purchase price is the purchase price in effect when the conversion transaction is completed.

A rental does not automatically convert into a purchase. Ownership transfers only after Compress confirms eligibility, applies any eligible credit, receives all remaining amounts due, and completes the purchase transaction.

12. Cash-Pay Program

The Compress rental program is a cash-pay program.

Payment obligations are not conditioned on reimbursement or coverage by:

Medicare;
Medicaid;
private insurance;
an employer health plan; or
any other third party.

The customer remains responsible for all amounts due regardless of insurance eligibility, coverage, reimbursement, or denial.

Insurance denial, lack of coverage, or failure to seek reimbursement does not create a right to refund rental payments or extend the rental period, return period, minimum commitment, or Try Before You Buy conversion period.

13. Hospice, Death, or Other Compassionate Circumstances

If the patient enters hospice, dies, or experiences another circumstance preventing continued use, the customer or authorized representative should contact Compress promptly for return instructions.

Compress may, in its sole discretion, waive or adjust future charges after confirmed equipment return.

Unless Compress expressly agrees otherwise in writing, these circumstances do not automatically:

waive charges already incurred;
cancel an existing minimum rental obligation; or
create a refund.

14. Manufacturer Warranty and Equipment Service

Rental equipment is subject to applicable manufacturer warranty and service requirements.

Customers must promptly notify Compress of suspected malfunction or equipment failure and must not independently open, repair, alter, or service the equipment.

Compress may determine whether equipment should be repaired, replaced, exchanged, or returned for inspection.

15. Limitation of Liability

To the maximum extent permitted by law, Compress is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the rental, possession, use, inability to use, return, loss, or malfunction of rental equipment.

Nothing in these terms limits rights or liabilities that cannot lawfully be waived.

16. Termination by Compress

Compress may suspend or terminate a rental and require return of its equipment for:

nonpayment;
failure to provide or maintain required prescription or provider authorization documentation;
misuse;
unauthorized transfer or modification;
suspected fraud;
failure to comply with these terms;
safety concerns; or
other material breach.

Termination does not eliminate amounts already owed or obligations arising before the equipment is returned and all balances are satisfied.

17. Governing Law

These terms are governed by the laws of the State of California.

To the extent legally permitted, any legal proceeding arising from the rental relationship will be brought in the appropriate state or federal court located in San Diego County, California.

18. Entire Agreement; Written Exceptions

These Rental Terms & Conditions, together with the applicable order confirmation, checkout disclosures, prescription documentation, provider authorization documentation, Try Before You Buy Policy, payment authorization, and any separately executed agreement, govern the rental relationship.

No salesperson, contractor, representative, employee, or other person may orally modify these terms or promise a different cancellation, refund, credit, shipping, payment, return, prescription, provider authorization, or rental-to-purchase arrangement.

Any exception must be expressly approved by Compress in writing.